Legal policies

Privacy policy

Loom Lineage is a small fragrance house, and this policy is written the way we’d want one written for us — plain, finite, and entirely about you. It explains what we collect when you visit our site or join our subscription, why we collect it, who else sees it, and the controls you have over your information.

We are Loom Lineage, registered in Geneva, Switzerland, and we act as the data controller for the personal information described below.

  1. Who this applies to

This policy covers visitors to loomlineage.com and our connected sites, members of the Loom Lineage subscription, anyone who corresponds with our atelier, and recipients of our seasonal letter. It does not cover third-party websites we may link to — those are governed by their own policies.

  1. Information we collect

You give us

  • Account details — your name, email, shipping address, and the answers to your scent profile.

  • Order and subscription details — the plan you've chosen, billing address, and the bottles in your rotation.

  • Correspondence — messages you send to our perfumers or customer care, including any preferences or feedback.

Collected automatically

  • Technical data — IP address, browser type, device information, and pages visited, used to keep the site working and secure.

  •  Cookies and similar technologies — see section 5.

Received from others

  • Payment information — handled by our payment processor (Stripe). Recueil never stores your full card number.

  • Delivery confirmations from our shipping partners.

  1. How we use it

We use your information for a deliberately short list of purposes:

  •  To run your subscription — composing your monthly bottle, processing payment, and getting the parcel to your door.

  • To respond when you write to us — and to keep a record of that conversation so the next perfumer who answers has context.

  • To send you the seasonal letter and order updates. You can opt out of the letter at any time without affecting your subscription.

  •  To improve the rotation — anonymous, aggregated patterns help us understand which materials our members respond to.

  •  To meet legal obligations, including tax and accounting records we are required to keep.

We do not sell your information, ever, and we don’t use it to train advertising profiles outside of Loom Lineage.

  1. Sharing & disclosure

We share only the minimum necessary, and only with the following categories of processors:

  • Payment — Stripe Payments Europe Ltd.

  • Shipping — DHL Express and La Poste, where required to deliver your parcel.

  • Email — Resend, used to send transactional updates and the seasonal letter.

  • Hosting & analytics — Vercel (site hosting) and a privacy-respecting first-party analytics service that does not use cookies.

  • Customer care tools — a help-desk service that keeps our messages with you organised.

Each processor is bound by a data-processing agreement and is permitted to use your data only for the service they provide to us. We may also disclose information where we are legally required to — for example, in response to a valid court order.

  1. Cookies & tracking

We use only the cookies necessary to run the site — for authentication, the cart, and remembering your preferences. Analytics are first-party and cookie-free.

If we ever introduce non-essential cookies, we'll ask you first, and you'll always be able to change your answer from the footer of any page.

  1. Data retention

We keep your account information for as long as your subscription is active, and for 18 months after cancellation so that you can resume without starting over. Order records are kept for ten years to satisfy Swiss tax law. Marketing data is deleted within 30 days of you unsubscribing.

  1. Your rights

Under European and Swiss data-protection law you have the right to:

  • Access the personal information we hold about you.

  •  Correct or update anything that's wrong.

  •  Ask us to delete your data, subject to legal record-keeping.

  •  Receive a copy of your information in a portable format.

  •  Object to or restrict certain types of processing.

  •  Withdraw consent for marketing at any time.

  •  Lodge a complaint with your local data-protection authority.

  1. Security

Your data is encrypted in transit and at rest. Access inside the atelier is limited to staff who need it to do their job, and is logged. Payment details never touch our servers.

If we ever experience a security incident affecting your data, we will notify you and the relevant authority within 72 hours of becoming aware of it, as required by law.

  1. International transfers

Loom Lineage’s servers are hosted in the European Union. Some of our processors (notably Stripe and Resend) may transfer data to countries outside the EU. Where this happens, we rely on European Commission adequacy decisions or Standard Contractual Clauses to keep your information protected to the same standard.

  1. Children's privacy

Loom Lineage is intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has shared information with us, please contact us and we will delete it promptly.

  1. Changes to this policy

We may update this policy from time to time. When the changes are material, we’ll tell you by email and update the date at the top. Continued use of Loom Lineage after the effective date of an update means you accept the revised policy.

  1. Contact us

Loom Lineage

Attn: Data Protection

14 Rue du Cendrier

1201 Genève, Switzerland

The Register of Questions

Pashmina, honestly answered.

What buyers ask before choosing a pashmina — answered plainly, from the fibre law to the washing bowl.

The Shawl
What is the difference between the Ivory Whisper and the Mistwood?

Colour only. Both are the same shawl in construction and price: GI-certified Changthangi pashmina, hand-spun on the yinder, hand-woven in Kashmir, laboratory-tested. The Ivory Whisper is the goat’s natural undyed ivory; the Mistwood is a warm undyed beige-grey. Neither is dyed — the colour is the colour the goat grew.

Where are Loom Lineage shawls made?

Entirely in Kashmir. The fibre is hand-spun on the yinder wheel in Srinagar, hand-woven on a wooden loom in Kanihama, and examined at the PTQCC laboratory in Srinagar before it ships. The fibre itself is combed from Changthangi goats of the high Himalayan plateaus.

How much does a Loom Lineage shawl cost?

£699, delivered duty-paid to the UK, US, EU, Australia and Canada. A place on the founding register — limited to 100 — is held with a £10 deposit, fully refundable at any time and credited in full against the shawl.

Is a pashmina shawl a good heirloom gift?

It is one of the few gifts designed to be passed down rather than used up. A documented textile — carrying its GI certificate, laboratory fibre report and its artisan’s name — pairs durability with a story, the two qualities heirlooms share. Every Loom Lineage shawl includes lifetime heirloom services, and the certificate transfers to the next keeper.

The Fibre
Is pashmina the same as cashmere?

All pashmina is cashmere; not all cashmere is pashmina. Pashmina is the finest grade — fibre of roughly 10–16 microns from the Changthangi goat of the high Himalayas, hand-spun and hand-woven. Generic cashmere (15–19 microns) may come from many breeds and is usually machine-processed, which is why it costs far less.

How can I tell if a pashmina is real or fake?

Real pashmina is matte, soft and never slippery; its handloom weave shows small irregularities where a machine weave is perfectly uniform; and it builds no static when rubbed. Glued-on labels and words like “pashmina-style” or “viscose blend” are red flags — as is a low price. The only conclusive proof is laboratory fibre testing, which is why every Loom Lineage shawl ships with its own report.

What does GI-certified mean?

A Geographical Indication is the same legal protection that guards Champagne. Kashmir pashmina has held GI Nº 46 since 2005: by law it must be fibre from the Changthangi goat, no thicker than 16 microns, hand-spun and hand-woven in Kashmir. The GI mark cannot legally be applied to machine-made or imported imitations.

Why is real pashmina so expensive?

Because nothing about it can be rushed. The fibre is combed once a year from the goat’s winter undercoat and is too fine for machines to spin, so it is spun by hand on the yinder and woven by hand — a weaver produces roughly a metre of cloth in a few hours, where a power loom produces a hundred metres a minute. The price is the labour.

Is pashmina legal? Is it the same as shahtoosh?

Pashmina is entirely legal. Shahtoosh — with which it is sometimes confused — comes from the endangered Tibetan antelope, and its trade is banned internationally. Pashmina comes from the Changthangi, a domesticated goat that is combed, not harmed, for its winter undercoat.

How do I avoid fakes when buying pashmina online?

Buy on documentation, not description. A trustworthy seller can show a GI certificate, an independent laboratory fibre report, and the name of the artisan who made the piece. Marketing words alone — “authentic”, “100% pashmina” — prove nothing, and an improbably low price is the most reliable warning sign of all.

Care & Keeping
How do you wash a pashmina shawl?

Gently, rarely, and never in a machine. Hand wash in cool water with a mild wool detergent, swirl without rubbing or wringing, press the water out in a towel and dry flat in the shade. For embellished pieces, professional dry cleaning with gentle solvents is the safer choice.

Is pilling normal? How should a pashmina be stored?

Light pilling is natural to every fine wool — it lifts away gently with a cashmere comb. Store a pashmina clean, dry and folded in breathable cotton or muslin, never sealed in plastic, with cedar or lavender nearby to deter moths.

The Gift
What makes a gift a family heirloom?

Two things, reliably: it must physically last generations, and it must carry its story — who made it, when, and for whom. That is why documented, hand-made objects become heirlooms while expensive but anonymous ones are simply replaced.

Which pashmina colour is the safest to gift?

An undyed neutral. Natural ivory and beige-grey flatter every complexion and wardrobe, do not date the way fashion colours do, and — being undyed — show the fibre exactly as it grew.